Service Levels
Last updated 2026-10-31
Draft: demo text — have this reviewed by your lawyer before launch.
Availability
Target 99.5% platform availability per calendar month, excluding scheduled maintenance notified in advance.
Support hours
Mon–Sat, 10:00 am – 7:00 pm IST.
Response times
Critical (platform down): within 2 business hours. High priority: within 8 business hours. Normal: within 1 business day.
Backups
Daily backups with 30-day retention.